Tips to complete verification successfully

Make sure your face is clearly visible

• The photo of the document that you provide should be clear enough to identify you.
• Take a new photo if necessary. To ensure sufficient sharpness and brightness, put your document on a flat surface and hold your smartphone or camera with both hands.
• Adjust the angle of your camera to avoid reflections.
• Repeat verification request with the new photo.

Upload a good quality image of your ID

To complete verification, please upload a good quality photo or a scanned copy of your ID. It should include:

• A photo of you

• Full name

• Document number and series

• Date of birth

• Place of birth (if available)

• Signature

• Date of expiry
  
  

Attach a PDF file of your e-Aadhaar card or its original photo




If you attach an e-Aadhaar PDF file, make sure it is not password-protected.

If you have an original e-Aadhaar, downloaded from www.uidai.gov.in ,it is password protected by default. We do not have access to it and can not verify your identity. Please do as follows to remove the password:

1. Open the PDF document and provide the password it requires.
2. Press the Print  button on the PDF toolbar while viewing the password-protected document.
3. Press the Change  button under Destination and select Save as PDF .
4. Press the Save  button, and provide a name and location for your new PDF. Your new PDF will contain the same content as the original PDF but won ’t be password-protected.

Note: If you have Windows 10, just select the Microsoft Print to PDF  option.

If you attach a photo, make sure to photograph the original Aadhaar card.

Your account can only be verified if you attach one of these two options:

• an original photo of the first page of your Aadhaar card, printed in colour
• both front and back sides of your Aadhaard card.

To make sure verification is granted, please refrain from attaching

• a photo of the copy of your Aadhaar card   





• a photo of a computer screen with your e-Aadhaar card displayed   







• a photo of your smartphone screen with your e-Aadhaard card displayed. 






You can verify and operate only one profile with us

We need to know to whom we are sending money by international laws. Only one person is assigned a single Personal Area and profile. Your Personal Area on our site allows you to create multiple trading accounts and enjoy all our services in full. 

If you ’ve lost access to your Personal Area, try to restore it by pressing the Forgot Password  on the Log in page or contacting our Customer Support .

If you do not know your Pemaxx PIN, you can restore it under your Personal Area →⚙️ →Restore Passwords.

 



Follow these steps to ensure a good quality of the image of your ID   

Taking a picture of your ID	Scanning your ID
Put the document on a flat surface with sufficient light (natural, artificial, or both) around.	Put the document in your scanner, open settings, and select JPG as saving format.
Hold your smartphone or camera with both hands. Place the whole document in the image frame of the camera. Make sure the focus is clear, and push the shutter button. Take a photo of the reverse side in the same way.	Scan the photo and save it to the device you will be using to repeat your verification request. Please do not edit the file  with Photoshop or any other software.
Repeat your verification request on the same device where you saved the photo.

Refrain from modifying the image of your ID

• To take a picture of your ID, use only the default settings of your smartphone or camera.

• Do not edit the picture of your ID. If you doubt the quality of the picture, take a new one. 

• For reference see the guidelines Your face is not clearly visible in the photo you provided